Last Updated: March 2026

At Live Tech BD, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below regarding returns, replacements, and refunds.

1. Return Eligibility

You may request a return or replacement within 7 days of receiving your item. To be eligible for a return, the following conditions must be met:

• The product must be in the same condition as received.

• It must be in the original packaging with all tags, manuals, and accessories included.

• You must provide a valid proof of purchase (invoice or order ID).

2. Valid Reasons for Return

We accept returns under the following circumstances:

• Defective/Damaged: The product has a manufacturing defect or was damaged during transit.

• Incorrect Item: The product delivered is different from what you ordered (wrong model, color, or specification).

• Incomplete: The package is missing essential parts or accessories.

3. Non-Returnable Items

We cannot accept returns for:

• Products showing signs of physical damage, liquid damage, or electrical burns caused by improper installation or power surges.

• Items with missing serial numbers or tampered security seals.

• Software or digital products that have been activated.

4. The Return Process

1. Request: Contact our customer service at customercare@livetechbd.com or call +8801751 980475 within the 7-day window.

2. Verification: Our technical team will inspect the product once it reaches our service center (Barishal or Dhaka).

3. Resolution: If the claim is valid, we will offer a replacement or a refund.

5. Refund Policy

• Method: Refunds will be processed using the original payment method (e.g., bKash, Nagad, or Bank Transfer).

• Timeline: Once the return is approved, it may take 5 to 10 working days for the refund to reflect in your account.

• Shipping Costs: Original shipping fees are non-refundable. If the return is due to our error (wrong or defective item), we will bear the return shipping cost.

6. Warranty Claims

For issues occurring after the 7-day return window, please refer to the Manufacturer Warranty provided with your product (e.g., Meari’s official warranty). We can assist you in coordinating with the manufacturer for repairs or replacements.

Contact Our Support Team

If you have any questions about your specific order, please reach out to us:

• Customer Care: +8801751 980475

• Email: customercare@livetechbd.com

• Address: City Plaza Market, 1st Floor, Fazlul Haq Avenue, Barishal, 8200